![]() ![]() Use the following steps to get our Support: You can request for a callback from one of our representatives or use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Just a reminder, due to the ongoing COVID-19 pandemic, we have made changes to our operation hours. Our representatives can create a ticket for this so our engineers are notified and can work on a fix with the mobile app. Thanks for your feedback about this issue, get this problem reviewed by our developers, I recommend reaching out directly to our Technical Service department. As mentioned, if you could please contact the Support Team directly that would be muchly appreciated. Please rest assured that your complaints are being heard and we are doing what we can to resolve this issue. We have also attempted changing the app notification settings as well as turning off NFC and Bluetooth to ensure nothing was interfering with the receipt reader. Samsung S20 Android Version 10 - Sound persists with all volumes set to 0Īs expected, the sound should be removed when the phone or media volumes are muted. Samsung Note 9 Android Version 10 - Sound is removed when phone is muted IPhone 8 IOS Version 13.7 - Sound is removed when phone is on silent/muted We've tested the Receipt Snap function on both Android and Iphones and find different results in different scenarios and it does seem to depend on the phone. We would thoroughly benefit from someone who is able to participate in some troubleshooting. The team has done extensive testing regarding the beeping sound and we would really appreciate if you, or someone, could contact the Support Team so we can raise this issue with specific details. Thank you so much for raising this issue. Hi JoScott and all involved in this thread. The Community and I will be around to help you. Leave a comment below if you have other concerns. I've also attached a link you can use to learn more about the mobile app settings in QuickBooks: Get the most out of your Settings in QuickBooks Online for mobile. ![]() You can visit the following article for the steps: How to download the QuickBooks Online mobile app. ![]() It helps ensures that updated security settings will be part of the download. In case you get the same result, you can re-install the app to start fresh. From the Menu ☰, select Help & Feedback.There are times that unusual behavior happens in the mobile app because of the stored cached data. We can start by clearing/resetting the app data. Since there's no beep sound before, it's recommended to perform basic troubleshooting steps. Let me chime in and help you with the beep sound when taking a photo of a receipt.Ĭurrently, a setting specific for capturing receipts is unavailable in QuickBooks. ![]()
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